A client's kaltura 11.1.0-2 installation is failing to update play counts in analytics - yet the uploads/storage details etc are fine.
I've checked all the etl dwh logs, which seem to be fine.
However the dwh_plays_views_sync has an error:
su - kaltura -c '/opt/kaltura/app/alpha/scripts/dwh/dwh_plays_views_sync.sh'
Fri Jan 15 11:01:58 NZDT 2016
start dwh triggers
2016-01-15 11:01:58 [require_once] INFO: Starting script
2016-01-15 11:01:58 [require_once] INFO: Initializing database...
2016-01-15 11:01:58 [require_once] INFO: Database initialized successfully
2016-01-15 11:01:58 [KalturaPDO->__construct] DEBUG: conn took - 0.047573089599609 seconds to mysql:host=localhost;port=3306;dbname=kaltura;
2016-01-15 11:01:58 [Propel::initConnection] NOTICE: total conn took 0.051308155059814 mysql:host=localhost;port=3306;dbname=kaltura;
2016-01-15 11:01:58 [KalturaStatement->execute] DEBUG: /* [798611602][propel] */ SELECT entry.ID, entry.KSHOW_ID, entry.KUSER_ID, entry.NAME, entry.TYPE, entry.MEDIA_TYPE, entry.DATA, entry.THUMBNAIL, entry.VIEWS, entry.VOTES, entry.COMMENTS, entry.FAVORITES, entry.TOTAL_RANK, entry.RANK, entry.TAGS, entry.ANONYMOUS, entry.STATUS, entry.SOURCE, entry.SOURCE_ID, entry.SOURCE_LINK, entry.LICENSE_TYPE, entry.CREDIT, entry.LENGTH_IN_MSECS, entry.CREATED_AT, entry.UPDATED_AT, entry.PARTNER_ID, entry.DISPLAY_IN_SEARCH, entry.SUBP_ID, entry.CUSTOM_DATA, entry.SCREEN_NAME, entry.SITE_URL, entry.PERMISSIONS, entry.GROUP_ID, entry.PLAYS, entry.PARTNER_DATA, entry.INT_ID, entry.INDEXED_CUSTOM_DATA_1, entry.DESCRIPTION, entry.MEDIA_DATE, entry.ADMIN_TAGS, entry.MODERATION_STATUS, entry.MODERATION_COUNT, entry.MODIFIED_AT, entry.PUSER_ID, entry.ACCESS_CONTROL_ID, entry.CONVERSION_PROFILE_ID, entry.CATEGORIES, entry.CATEGORIES_IDS, entry.START_DATE, entry.END_DATE, entry.FLAVOR_PARAMS_IDS, entry.AVAILABLE_FROM, entry.LAST_PLAYED_AT FROM entry
WHERE entry.ID='0_nh8lh82p' AND entry.STATUS<>'3'
2016-01-15 11:01:58 [KalturaStatement->execute] DEBUG: Sql took - 0.0010969638824463 seconds
2016-01-15 11:01:58 [global] ERR: exception 'Exception' with message 'Couldn't find entry [0_nh8lh82p]' in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err('Couldn't find e...')
1 {main}
start dwh wrap
end dwh
It seems like there's some disconnect between the entry IDs. Looking in the content view of KMC I certainly can't see any media with an id like that.
Any ideas how to solve this? Do I need to wipe the analytics db and recreate (as in the FAQ)? Or is there something else I can do?
Cheers!