Unserialization error

@david.hahn1 wrote:

Hi all,

I was doing some reconfiguration of our production cluster and started getting this error in apache_errors after I ran base_config and front config

==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Thu Jan 09 23:01:09 2020] [error] [client 10.4.16.32] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘Error getting sources from server. Please try again.\nfailed to unserialize server result\nREMOTE_ADDR header invalid signature’ in /opt/kaltura/web/html5/html5lib/v2.73.2/modules/KalturaSupport/Client/KalturaClientHelper.php:65\nStack trace:\n#0 /opt/kaltura/web/html5/html5lib/v2.73.2/modules/KalturaSupport/Client/KalturaClientHelper.php(53): KalturaClientHelper->generateKS(’_103’)\n#1 /opt/kaltura/web/html5/html5lib/v2.73.2/modules/KalturaSupport/Client/KalturaClientHelper.php(16): KalturaClientHelper->getClient()\n#2 /opt/kaltura/web/html5/html5lib/v2.73.2/modules/KalturaSupport/KalturaCommon.php(124): KalturaClientHelper->__construct(Array)\n#3 /opt/kaltura/web/html5/html5lib/v2.73.2/includes/Pimple.php(122): {closure}(Object(Pimple))\n#4 /opt/kaltura/web/html5/html5lib/v2.73.2/includes/Pimple.php(83): {closure}(Object(Pimple))\n#5 /opt/kaltura/web/html5/html5lib/v2.73.2/modules/KalturaSupport/kalturaIframeClass.php(29): Pimple->offsetGet(‘client_helper’)\n#6 /opt/kaltur in /opt/kaltura/web/html5/html5lib/v2.73.2/modules/KalturaSupport/Client/KalturaClientHelper.php on line 65, referer: https://hdrtv.intranet.hdr/watch.aspx?id=0_fwibjre1

I found some forum posts about mismatched salts, but I don’t think that’s it. I’m not sure where to go from here and if someone could help I would appreciate it.

thanks --dave

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