Cannot get mediaProxy.entry.categories on player API

@felipe.borrero wrote:

Hi

I am having a very strange problem. Since we setup a DropFolder and ingested some video entries, we are no able to use the mediaProxy.entry.categories attribute.

It only happens for a specific partner ID

I have checked the database and everything looks ok.

I have one video entry associated to category ID 61 as shown in the query below

    select e.id,e.name, d.category_id,d.status from entry e, category_entry d where e.id = d.entry_id and e.partner_id = XXX;
+------------+-------------------------+-------------+--------+
| id         | name                    | category_id | status |
+------------+-------------------------+-------------+--------+
| 0_xmrjls3w | En vivo NoticiasRCN 01  |          35 |      2 |
| 0_wbfqlpt7 | En vivo CanalRCN 01     |          35 |      2 |
| 0_6g348xkw | En vivo 02              |          35 |      2 |
| 0_9bngl8hb | En Vivo DeportesRCN HD2 |          35 |      2 |
| 0_iokziu83 | En Vivo Infantil        |          35 |      2 |
| 0_4jeh0s9v | Aidita90 - Cellular     |          61 |      2 |
+------------+-------------------------+-------------+--------+

But when using the Kaltura Test Api and trying to get EntryID 0_4jeh0s9v this is what I get:

 <result>
        <objectType>KalturaMediaEntry</objectType>
        <relatedObjects>
        </relatedObjects>
        <id>0_4jeh0s9v</id>
        <name>Aidita90 - Cellular</name>
        <description>
        </description>
        <partnerId>XXX</partnerId>
        <userId>XXXXX</userId>
        <creatorId>XXXXX</creatorId>
        <tags>
        </tags>
        <adminTags>
        </adminTags>
        <categories>
        </categories>
        <categoriesIds>
        </categoriesIds>
        <status>2</status>
        <moderationStatus>6</moderationStatus>
        <moderationCount>0</moderationCount>

As you might see, the categories and categoriesID elements are not populated with any thing

If I try to get mediaProxy.entry.name, it works but for categories it is not working.

I have already run kaltura-sphinx-reindex.sh but the problem still exist.

Can any one give me a hint on where to look for?

Jess, this one is for you.

Any help will be appreciated

Regards,

Felipe Borrero
Operations Director
Calipso Comunicaciones S.A.

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